 Customer Satisfaction
Customer Satisfaction
Note that nonprofits might use the term "clients" rather than "customers"
Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers. (It may help the reader to notice the role of customer satisfaction in the overall context of product or service development and management
Mainly 4 things
Basic
Handling Customer Complaints
Responding to Angry Customers
Measuring Customer Satisfaction
Basics
Strategize For Customer Loyalty!
Power Up Your Organization for Maximum Retention
Handling Customer Complaints
Best Practices in Resolving Customer Complaints
Responding to Angry Customers
Understanding Hostile Customers (article)
Give An Angry Customer Even More Than They Asked For.
Measuring Customer Satisfaction
Using satisfaction surveys to achieve a competitive advantage
When Should Changes Be Made to a Customer Satisfaction Tracking Questionnaire?
General Resources
Better Business Bureau
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Thank You,
Pondy 
Last edited by pondy.queen; 25-07-2008 at 08:11 AM.
Reason: some changes
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