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How to Increase Sales in Call Center

umesh V Kulkarni - Member Since: May 2009
Subject - How to Increase Sales in Call Center
I am working with an organization which is Inbound sales process,
basically we are giving advertisement in Newspapers as well online

we are getting calls from the Interested customer,

Its inbound sales process; but conversion which we are getting is around 15% monthly, what to do to increase Sales and Conversion??
om1429 - Member Since: Feb 2010
Subject - Re: How to Increase Sales in Call Center
Namaskar Kulkarni Saheb . Which co.do u work 4 . Lemme know , or mail Me at
Radha28 - Member Since: May 2010
Subject - Re: How to Increase Sales in Call Center
Hi,

Please let me know your details to contact you. We have an on demand CRM solution that will help you solve this.

Please visit Impel CRM, hosted CRM, mobile SMS CRM, CRM India or email me at .

We have a customer who had a similar problem. The client is from Chennai and were facing the issues of tracking, calling , report generating etc.

Impel CRM has not only reduced their time taken to make calls but also helped then increase the calls from 30-40 calls a day to 200 plus active calls.

The now generate good reports as they want.

And finally the pricing is so affordable.

Let me know your interest.

Regards,
RAdha
Sahana.Bose Full member - Member Since: Jun 2009
Subject - Re: How to Increase Sales in Call Center
Cheers Impel CRM, Check this link below to evaluate offerings by Impel.

http://www.impelcrm.in/resourceCenter

Regards,
sahana

Attached Files
File Type: pdf Impel CRM Concept Note.pdf (196.6 KB, 37 views)
Sahana.Bose Full member - Member Since: Jun 2009
Subject - Re: How to Increase Sales in Call Center
To increase sales in your call center, you must track and monitor the Call Center operations.

With Impel CRM's, Inbound Call-Center Edition, day to day operations becomes much more productive, since the integrated call router automatically routes the call to the free agent resulting in shortening the mean time to answer. When the call is picked up, all relevant data regarding the called person pops up on the agents screen automatically.
A simple point-and-click interface, allows the CCE to record the results of the call quickly and efficiently resulting in a productive Call Center.

Call Center with automated dialer saves time and effort of support agents allowing you to leverage a more productive Call Center.

For more information, please visit Impel CRM, hosted CRM, mobile SMS CRM, CRM India


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