Workshop on "Delighting Your Customers" in Bangalore

Dear All,

A workshop for Managers and HR in Retail.

“Delighting Your Customers” – In Retail with the help of Information Technology
19th June, 2010

Program Brief:
Organized retail is growing very rapidly in India. The concept is new to Indian retailers and consumers, there is extreme shortage of trained staff on the sales floor that can understand the dynamics of organized retail, understand the consumer sentiment, the value of getting organized and its impact on building the business. This program can help jump start training leads/managers on the sales floor on different aspects of merchandise stocking, customer service, people management and impacts of information technology.


Target Audience:
• Store Managers
• Floor Managers
• Area Managers
• Line Managers

Takeaways for the Participant
1. Understand and apply customer service
2. Groom floor staff that can provide a superior buying experience customer or cultivate an attitude to delight the customer.
3. Manage time, prioritize tasks, and execute in order to achieve maximum productivity in a chaotic environment of sales floor.
4. Understand the dynamics of Shelf Space, Assortment mix, Presentation and its impact on the business.
5. Understand the Information Technology in stores and its impact on the retail operations.


Thanks and Regards,

Jitendra
9686680947

Dear Mr. Jitendra,

I would be a great help if you could elaborate on the Topic a little more.


Suraj
HR Head