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| thakkarj - Member Since: Jun 2008 Subject - Program on Excellence in After Sales Service - October 20 - Mumbai Program on Excellence in After Sales Service Date & Time : Wednesday, October 20, 2010 – 09.30 a.m. to 5.30 p.m. (Registration & breakfast: 9.00 to 9.30 am) Venue : Hotel Atithi, Nehru Road, Vile Parle (East), Mumbai – 400 099 (Near Domestic Airport) Conclusion of sale is not end but beginning of relationship with the customer. After Sales Service does not receive the attention it deserves from the people inside the company. It is done more as an obligation to customers. However, if proper focus is given on after sales service it can become a powerful tool to promote sales, build brand image and generate profits for the company. This program aims at making this vital business process get the attention it deserves · How “After Sales Service” helps generation of income, sales and profits? · Managing post sales activities – billing, training, terms of use and coverage of warranties/guarantees · Managing complaints – Most valuable feedback · Generating business through effective After Sales Service · Components of excellent service · Measures of service excellence – MTBF (Mean Time Between Failures) · Cost Control · Customer Satisfaction Survey/Questionnaire · Knowledge generation through After Sales Service
Participation Level: In general, this programme is useful for following personnel · Staff engaged in after sales service directly, indirectly or through call centre/ email · Their leaders and Managers who can make a difference · Service centre managers & staff of sales support team · In case of Small & Medium Enterprises, senior management or management representative Registration Fee: Rs. 4,500/- plus service tax @ 10.3% totalling to Rs. 4,964/- per participant which includes refreshments, vegetarian lunch & reference material. Overnight stay arrangement, if any needs to be managed by participant. Cheque/Demand draft should be drawn in favour of “SATVAM Consulting Private Limited” payable at Mumbai. Our Income Tax PAN is AAICS5300G & Service Tax Assessee code is AAICS5300GST001 Cancellation policy: Fee once paid is non-refundable or non-adjustable in any manner. However, replacement of the participant is allowed Nomination: Send nomination along with the cheque and name/contact numbers/ email ids of the participants at SATVAM Consulting Private Limited – Corporate Training Section 61, Whispering Palms Shopping Centre, Near Oriental Bank of Commerce, Lokhandwala Township, Akurli Road, Kandivali (East), Mumbai – 400101 Telephone nos.: 022 – 6698 1100 (6 Lines) / 022- 3256 1496 Fax: 022 – 6698 1105 Nomination will be confirmed on first come first serve basis on receipt of cheque/DD. Faculty profile: Mr. Suresh Pandit · He is a Management Coach - facilitator & Productivity Advisor and helped many organizations in Chemical, Engineering, Pharmaceuticals and Public Utility Services to achieve break-through in productivity, profits and growth · He is a graduate in Electrical Engineering and Humanities. He has postgraduate training in Productivity Sciences, Cybernetics, MBO, MIS, Eastern thought and practices. He has postgraduate training in Germany in Production Management. · More than four decades of experience in various areas like production, HR, strategy · Conducted numerous programs for various companies In-house Training Program: If you have more than 8 employees to whom this program is relevant, we will conduct customised training programme for your company’s staff. Please contact to work out further details. Our forthcoming programs: · October 9 – HR & legal issues relating to Disciplinary proceedings & employees misconduct · October 15 – Employee Tax & perquisite rules · October 16 – Exempted PF Trust – Legal & Tax aspects · October 21 – War against Waste to increase profits · October 22 – Effective Interviewing Skills for HR & functional managers · October 22 – Practical issues in Tax Deduction at Source (TDS) · October 23 – Effective Time Management for organisational success · October 23 – Effective Inventory Management for profit maximisation    
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