Web based CRM is nothing but online CRM which is also called as Hosted CRM.
Online CRM provides the flexibility of usage in a cost effective manner. All that would be required is an internet connection to access the CRM software.
There won't be any issues of hard ware or software installation, disk crashes or even IT staff to maintain the CRM. Web based CRM has overcome the problems that used to be there in On-Premise CRM.
Also the online CRM can be implemented within a short period of time and all the services and updates are handled by the CRM providers. Online CRM is considered to be a secure, fast available and easy access.
Denisys Technologies offers a web based CRM called Maple CRM for small and medium businesses. Maple CRM is a simple and efficient CRM product which is fully customizable and features which helps in day to day business activities.
Visit http://maplecrm.com for more details.