Hi Customer Service Professionals
Some of you might be interested in tuning your email response management.I'm attaching a few Ppts for training email response customer support reps.
In my opinion,writing to a customer has unique challenges.It is tougher than voice support.Writing to a customer suiting his needs and preferences is the most difficult task before customer response managers.
I welcome your views and ideas on the subject.
Warm Regards

From United States ,

Attached Files (Download Requires Membership)
File Type: ppt Email Response Customer Service.ppt (37.0 KB, 1704 views)
File Type: ppt Email Customer Support.ppt (131.0 KB, 1183 views)
File Type: ppt Problem Identification.ppt (52.0 KB, 1189 views)

Tks Mr.KayBee. Mini but worthwhile presentations.
Even every owner of small business needs to
study these ppts. as he is one who handles
everything. He can guide his secretary properly
to get positive response for inquiries and enhance
his business. All the best. Brooklyn Vijay

From India , Madras
Thank you for sharing, I just wish that some of this material had Notes to allow us to elaborate the bullet lines in a presentation forum. Thank you for sharing anyway, Ciro.
From United States , Prince George

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