hi friends,
plz give some ideas............about how one can handle the customer's complaints effectively...............
which affects ur brand image in market
because one happy customer talk to other three people but
one unhappy customer talks to eleven people................

From India , Lucknow
Hi,
This is what comes to my mind about customer complaints.
First of all inculcate an attitude of customer orientation in the organisation, all the staff member particularly customer service staff should be transparent while communicating with the customer. Do not over commit or under commit about any matter, honor commitments about delivery payments and other schedule. Before servicing the client tell him about the complaints nature and make him aware of the procedures you are going to follow in rectifying or solving the complaint. This will definetly help in restoring good contact, always try to pacify the customer and cool him down with a patient listening.
i hope this will give an idea.
Regards,
Deepali

From China ,

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